Privacy Policy

Information you provide

We may collect information you choose to provide, including:

• Your name, email address, phone number, shipping address, and order details when you make a purchase through Stripe-hosted Checkout.
• Your email address when you subscribe to our newsletter.
• Your name, email address, and message content when you submit a contact-form inquiry.
• Information you provide when you communicate with customer support.

Checkout and order information

Payments are processed through Stripe-hosted Checkout. We receive information needed to support your order, such as customer contact information, shipping details, products purchased, purchase type, subscription interval where applicable, and payment-status information. We do not store full payment-card numbers.

Website analytics and consent preferences

With your consent, we use GoDaddy Signals to understand interaction and checkout-funnel activity on our website. This may include page or path information, clicked links or buttons, button or link text, destination where applicable, page area, event timing, and your consent preference.

Browser storage

We use browser storage for practical website functions, including:

• Maintaining your shopping cart;
• Storing temporary checkout-session information; and
• Remembering your privacy or analytics-consent preference.

You can manage or clear browser storage through your browser settings. Clearing it may affect cart continuity and certain website preferences.

We use personal information to:

• Process and support purchases, subscriptions, shipping, and customer-service requests;
• Respond to contact-form submissions and other inquiries;
• Send newsletter communications when you choose to subscribe;
• Maintain, secure, and improve our website and checkout experience;
• Understand consented website interaction and checkout-funnel activity;
• Prevent fraud and protect our business, customers, and website; and
• Meet recordkeeping, legal, regulatory, and dispute-resolution obligations.

We do not use contact-form submissions for unrelated marketing unless you separately choose to receive marketing communications.

We use service providers that process information on our behalf to operate our website and services, including:

• Stripe, which processes payments and hosts Checkout;
• Mailchimp, which processes newsletter subscriptions and email communications; and
• GoDaddy Signals, which provides consent-gated interaction and checkout-funnel analytics.

These providers handle information under their own privacy terms and as needed to provide their services to us.

Based on our current implementation, we do not sell personal information. We also do not use or share personal information for third-party behavioral advertising.

We have not implemented Google Analytics, Meta Pixel, Hotjar, or similar third-party behavioral-tracking tools on this website.

We retain personal information only for as long as reasonably necessary for business operations, order support, recordkeeping, legal or regulatory obligations, fraud prevention, and dispute resolution.

You may unsubscribe from marketing emails by using the unsubscribe link included in the email.

You may also contact us with requests concerning access to, correction of, or deletion of your personal information, as well as questions about your consent or privacy preferences. We will handle requests as appropriate and as required by applicable law.

Send privacy-related requests to [email protected].

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us at [email protected].

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date.

For privacy questions or requests, contact:

Pinnacle Canine Sciences, LLC [email protected]